We know that there are many internet fax service providers out there to choose from.
Below are a few of the reasons why we believe thousands of users have trusted their faxing to GreenFax,
and have stayed with GreenFax for years:
Providing our clients with the fax service that they rely on for their business is a responsibility that we don't take lightly.
- We're reliable.
Our network uptime is consistently >99.9%.
- We're fast.
Most inbound faxes are forwarded by email to the recipient less than a minute after the fax was received. Most outbound fax jobs begin transmitting within a few minutes after they are submitted.
- We're reasonably priced.
We're not the lowest priced service out there, but we're far from the highest. We believe in charging fair rates for our services and providing exceptional service and value. We don't gouge our clients with exorbitant overage charges, we don't charge hidden fees, and we've never raised our prices.
- We're experienced.
We've been in this business for over ten years. We've had time to refine our system and work out the kinks.
- We're easy to reach.
We don't outsource our support to an overseas call center. If you call or email our help desk during business hours (9AM - 5PM Eastern), you'll immediately reach a knowledgeable support tech. If you require support after hours, you'll receive a timely response.
- Our network is reliable, secure, redundant, and virtual.
Our network is built on a VMWare virtualization platform and collocated at a state-of-the-art facility with redundant fiber backbone connectivity, redundant power, and redundant HVAC. Our entire network is mirrored in real time over a fiber connection to a secondary network at a different physical location, ready to take over in case of a catastrophic failure at our primary network. We employ industry-standard procedures to secure our network, including hardware firewalls, VPNs, and routine third-party security audits.
- We innovate.
We began offering enhancements such as online fax storage, secure fax solutions, PDF format for inbound faxes, and other enhancements now considered commonplace, years before many of our competitors. We continue to innovate, for example, by recently becoming the first service to offer lifetime storage of inbound faxes. We've never charged additional fees or raised our prices for value-added features that we've rolled out over the years.
- We listen.
We take your comments, suggestions, and constructive criticisms seriously. Many of the enhancements and changes to our service over the years have stemmed from feedback that we've received from our users.
Unlike some of our larger competitors - we don't fatten our margins by dramatically raising our prices every few years,
charging outrageous overage charges, nickel-diming our customers for value-added features, or outsourcing operations to overseas IT shops and call centers to cut costs.
Unlike some of our smaller competitors - we don't offer fax services at bargain-basement prices by relying on shoddy telco carriers and a cobbled-together network.
We don't operate this way, because we don't want our clients to our experience downtime, busy signals on their fax number, and lost or delayed faxes.
To learn more about the fax services that we offer, we invite you to browse our web site or contact us by phone or email.